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Client PR Stories

Revolutionising the energy sector and staying troo in business

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Business woman, mother, wife and fluent speaker of French, there is little that Commercial Director at business energy benchmarker Troocost can’t turn her hand to. With over 10 years’ experience within the utilities and energy industry, Rachel Richardson has joined forces with husband Andrew to redefine the utilities sector offering fairer and more transparent pricing for businesses on their energy renewals without any of the hidden fees typically added by brokers. Moving into the utilities sector after securing a degree in Business and French at Keele University, Rachel’s first role was as Account Manager at EIC (Energy Information Centre) in the Midlands where she spent over seven years managing a number of high profile industrial and commercial clients including large retailers and manufacturers. An all-encompassing role, and one that would stand her in good stead for her future position at Troocost, it is here Rachel was given the chance to work across a number of areas of the business overseeing client services including account management and fixed and flexible energy procurement. It was in this role she was also given responsibility for overseeing a team of Relationship Managers looking after a client base of over 200 clients as well as…

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Siemens help keep the lights on with £4million Vacuum Chamber investment

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Many people in the North East have heard of the Siemens CA Parsons site on Shields Road. The Parsons Works dates back to the late 1800s. Although the site has reduced in its foot-print over the last few decades, the business, owned by global company Siemens since 1997, is very much looking to the future with a £4 million investment that will ultimately help its customers keep the country’s lights on. Frequent visitors to Shields Road in Newcastle may be familiar with the vacuum chamber; a piece of machinery which dominates the northern side of the Siemens C.A Parsons site and is visible to anyone passing the road. From the outside passers-by will see a large vacuum chamber sign, a heavy-weight steel door and layers of industrial concreate. This machinery is large but seemingly unremarkable. However inside, the reality is this highly-technical piece of machinery is supporting Siemens energy customers around the world by servicing a range of power station equipment, making sure they are fit for operation. First built in the late 1950’s, at the peak of the famous Parsons Steam Turbine business, the vacuum chamber was a remarkable feat of engineering.  This advanced piece of equipment tests turbine…

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Match-making programme helps develop small businesses

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Small businesses are being invited to take part in an innovative scheme that aims to develop and grow their business by pairing them with mentor managers from larger companies. Experienced managers from larger organisations can be a valuable resource for small business owners who might otherwise struggle to find time to step back and look strategically at their business. Dr Fiona Whitehurst, Captured programme lead Newcastle University Business School’s Captured scheme is a free initiative that matches owners of businesses with fewer than 20 employees with experienced managers from some of the region’s largest businesses including Go North East, HSBC, Nexus and Virgin Money. Over four half-day workshops the entrepreneurs identify key areas of their business they want to develop more effectively. They then build a one-to-one relationship with their mentor who provides an objective sounding board, a fresh perspective and ideas for steps the small business can take to help the company grow. At the same time, the manager has the opportunity to develop their own leadership and coaching skills, support small businesses in the region and engage directly with entrepreneurs. Both partners are able to also benefit from the knowledge and support of experts at Newcastle University Business School.   Mentoring…

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Shaping the future of mediation

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When not at the helm of delivering family and civil mediation services for their many clients, Nicola Crowther and the team are working hard to train and upskill the next generation of mediators not just in the UK but across the globe. Established five years ago in Sunderland, Crowther Mediation has steadily evolved into one of the largest mediation practices in the North of England, with a dedicated team of staff and eight offices across the region. The business specialises in acting as mediator to assist parties to resolve civil, commercial, family and workplace disputes as well as offering a range of training services. Nicola Crowther, Director, Crowther Mediation says; “Crowther Mediation has a number of arms to the business, with our training services increasingly forming a large part of the organisation. As a mediation practitioner there is nothing more rewarding than helping clients find resolution for their family and corporate disputes but there is also something very gratifying about the role myself and the team are able to play in shaping the future of mediation through the training and advisory roles we are privileged to hold.” As a Professional Practice Consultant, Nicola is responsible for supervising trainee mediators across…

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